BetQQ Privacy Policy — How We Protect Your Data

This Privacy Policy explains how BetQQ collects, uses, stores, and protects personal information when you visit and use the BetQQ website at betqq.vu and the BetQQ mobile application. It also covers your rights regarding that data and how to get in touch with us if you have any questions or concerns.

BetQQ is a sports betting and casino platform built for Pakistani players, offering cricket betting, PSL markets, football, esports, slots, and live casino — all in PKR and accessible via JazzCash, Easypaisa, Raast, and other local payment methods. When you register an account, deposit funds, place a bet, or simply browse the platform, certain information is collected as a natural part of how digital services work.

We take our responsibility to handle that information carefully and honestly very seriously. This policy sets out exactly what we do — and what we do not do — with your data. By using BetQQ, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please do not use the platform.

This Privacy Policy should be read alongside BetQQ's Terms and Conditions and Responsible Gaming page, both of which form part of your overall agreement with BetQQ.

BetQQ collects personal information in the following categories, depending on how you interact with the platform:

We do not collect sensitive personal data such as biometric data, religious or political views, or medical records. We also do not collect data from minors — anyone under 18 is not permitted to use BetQQ and must not submit any personal information to us.

BetQQ uses the personal information we collect for the following purposes:

• Account management: Creating and maintaining your BetQQ account, verifying your identity, and keeping your account secure.
• Transaction processing: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, and other supported methods.
• Service delivery: Enabling you to place bets on cricket, PSL, football, esports, and other markets, and to access slots, live casino, and other platform features.
• Customer support: Responding to your queries, complaints, and requests through the support team.
• Responsible gaming: Monitoring account activity to identify patterns that may indicate problem gambling, and communicating with you about the responsible gaming tools available to you.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, and other prohibited conduct as described in our Terms and Conditions.
• Platform improvement: Analysing how the platform is used in aggregate to improve performance, fix bugs, and develop new features.
• Marketing communications: Sending you information about promotions, bonuses, and new features — only if you have opted in to receive such communications. You can opt out at any time.
• Legal compliance: Fulfilling any legal obligations that apply to the operation of BetQQ, including anti-money-laundering record-keeping requirements.

BetQQ does not use your personal data for automated decision-making that produces significant legal effects without human oversight. Where automated processes are used — for example, in fraud detection — a human review is conducted before any material action is taken against your account.

All financial transactions on BetQQ are processed in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal, BetQQ works with trusted payment processors to handle the transaction. The financial data involved in this process is handled with strict security controls.

• BetQQ does not store full card numbers or mobile wallet PINs on its servers. Payment tokenisation is used where applicable so that sensitive payment credentials are held by the payment processor, not by BetQQ directly.
• Transaction references and amounts in PKR are stored by BetQQ as part of your account history for the purposes of transaction dispute resolution, anti-money-laundering compliance, and customer support.
• When you deposit via JazzCash or Easypaisa, BetQQ receives a transaction confirmation and reference from the payment gateway. Your mobile wallet PIN and full account credentials are never transmitted to or stored by BetQQ.
• Withdrawal payments are made to the payment method registered on your account. BetQQ may request proof of identity or ownership of the payment method before processing large withdrawals as part of standard verification procedures.

BetQQ does not sell your personal data to any third party. We share your data only in the following limited circumstances and only to the extent necessary:

• Payment processors: To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, and card networks. These processors are contractually required to handle your data securely and to use it only for payment processing purposes.
• Identity verification providers: To verify your age, identity, and the authenticity of documents submitted during KYC verification. These providers are bound by strict data handling agreements.
• Technology and hosting providers: Third-party infrastructure providers that host the BetQQ platform and provide technical services. These providers access data only as required to perform their services and under strict data processing agreements.
• Fraud prevention and security services: Specialist providers that help BetQQ identify and prevent fraudulent activity, money laundering, and account security threats.
• Legal and regulatory obligations: BetQQ may be required to disclose certain information in response to a valid legal request, court order, or where required to comply with applicable anti-money-laundering obligations. We will only disclose the minimum information required.

All third parties with whom BetQQ shares personal data are required to maintain appropriate security standards and are permitted to use your data only for the specific purpose for which it was shared. BetQQ does not permit third parties to use your data for their own marketing purposes.

BetQQ uses cookies and similar technologies on its website and app. Cookies are small text files placed on your device that help the platform function correctly and improve your experience. Here is how BetQQ uses them:

• Essential cookies: Required for the platform to work. These include session cookies that keep you logged in while you are using BetQQ and security cookies that help protect your account from unauthorised access. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as language settings, preferred sports (cricket, PSL, football), and display options so that you do not have to set them every time you visit.
• Analytics cookies: Help BetQQ understand how players use the platform — for example, which pages are visited most frequently and where technical errors occur. This information is used in aggregate form to improve the platform. We use privacy-respecting analytics tools and do not share individual-level analytics data with advertisers.

BetQQ does not use third-party advertising cookies or cross-site tracking technologies that follow you across the internet outside of the BetQQ platform. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect your ability to use the platform properly.

BetQQ takes the security of your personal and financial data seriously and has implemented a range of technical and organisational measures to protect it:

• Encryption in transit: All data transmitted between your device and BetQQ's servers is encrypted using TLS (Transport Layer Security). This applies to login, registration, deposits, withdrawals, and all other platform interactions.
• Encryption at rest: Sensitive data stored on BetQQ's systems — including personal details and transaction records — is encrypted at rest using strong encryption standards.
• Access controls: Internal access to personal data is restricted on a strict need-to-know basis. Staff and service providers can only access the data relevant to their specific function.
• Account security features: Players are encouraged to use a strong, unique password for their BetQQ account. BetQQ provides security alerts for unusual login activity.
• Regular security reviews: BetQQ conducts periodic reviews of its security practices and infrastructure to identify and address potential vulnerabilities.

While BetQQ takes all reasonable precautions, no internet-based platform can guarantee absolute security. You also have a role to play — keep your login credentials confidential, do not share your password, and contact BetQQ support immediately if you suspect your account has been compromised.

BetQQ retains your personal data for as long as your account is active and for a period thereafter as required by our legal and compliance obligations. The specific retention periods that apply are as follows:

• Active account data: Retained for the full duration of your account being open and active on the BetQQ platform.
• Transaction records: Financial transaction records in PKR — including deposits, withdrawals, and betting history — are retained for a minimum period of five years after the transaction date in accordance with standard anti-money-laundering record-keeping practices.
• Identity verification documents: Retained for a minimum of five years after account closure to comply with applicable verification and record-keeping obligations.
• Support communications: Retained for a period sufficient to resolve any disputes or complaints and for quality assurance purposes.
• Marketing data: If you opt in to marketing communications, your contact preferences are retained until you opt out. After opting out, a suppression record is retained to ensure we do not accidentally contact you again.

When data is no longer required for the purposes for which it was collected and there is no legal obligation to retain it, BetQQ securely deletes or anonymises it. Anonymised aggregate data (where your individual identity cannot be determined) may be retained indefinitely for analytical and platform improvement purposes.

As a BetQQ player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact BetQQ support using the details in Section 12.

• Right of access: You can request a copy of the personal data BetQQ holds about you. We will provide this within a reasonable timeframe after verifying your identity.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to ask us to correct it. For basic account details, you can update many of these directly within your account settings.
• Right to erasure: You can request deletion of your personal data when you close your account, subject to any legal retention obligations that prevent immediate deletion (for example, transaction records required for anti-money-laundering compliance).
• Right to restrict processing: In certain circumstances you can ask BetQQ to restrict how we use your data — for example, while a dispute about its accuracy is being resolved.
• Right to object to marketing: You can opt out of receiving promotional communications from BetQQ at any time by updating your preferences in your account settings or by contacting support. Opting out of marketing does not affect transactional and security communications.
• Right to data portability: You can request a copy of your personal data in a structured, machine-readable format for your own use.

BetQQ will respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before processing your request to ensure that data is not disclosed to or altered by unauthorised individuals.

BetQQ is strictly an adults-only platform. You must be at least 18 years of age to register an account and use any BetQQ service. BetQQ does not knowingly collect personal information from anyone under the age of 18.

If BetQQ becomes aware that personal data has been submitted by or on behalf of a minor, the relevant account will be closed immediately and any data collected will be deleted as quickly as our legal obligations allow.

If you are a parent or guardian and believe that your child has registered an account or submitted personal information to BetQQ, please contact our support team immediately so that we can take appropriate action.

BetQQ may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the way the platform operates. When we make material changes, we will notify registered players through their registered contact details or by posting a prominent notice on the platform.

The updated policy will always be available on this page with a revised "Last Updated" date at the top. We encourage you to review this policy periodically. Your continued use of BetQQ after an update is published constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and contact support to close your account.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a privacy-related concern, please get in touch with the BetQQ support team. We take all privacy queries seriously and will respond within a reasonable timeframe.

When contacting us about a data rights request, please include your registered username or account reference and a brief description of your request so we can handle it efficiently. We may ask you to verify your identity before processing certain requests.